Customer Experience Team

Meet The SSL Store™ Customer Experience Team

  • Marina Lee

    Marina LeeCustomer Experience Manager

    Marina Lee is The SSL Store's™ Customer Experience Department Manager. She's a problem solver, someone who makes your problems her problems, and then solves them for both of you. When she can take an issue that's keeping a customer up at night and fix it for....

    Read More
  • Brianna Bulac

    Brianna BulackCustomer Experience Assistant Manager

    Brianna Bulack is the assistant manager of our Customer Experience Department. She oversees most of its day-to-day activities, trains our experts and just generally helps us keep things light with her clever quips and positive outlook.

    Read More
  • Gaurav Maniar

    Gaurav ManiarDirector of IT

    Gaurav Maniar is a rare breed – a techie with real heart. Manuals and technology blogs that would have the average Joe snoring in nanoseconds are like oxygen to Gaurav. As a Microsoft Certified Systems Engineer, a Microsoft Certified IT Professional and an ITILv3...

    Read More
  • Marina Lee

    Jacqueline SherrillSr. Website Security Expert

    Jacqueline Sherrill is a Customer Experience Specialist at The SSL Store™. She's a bit of a techie which makes her a perfect fit for our Customer Experience Department. Jacqueline makes the process of fixing any customers' difficulties as smooth and streamlined...

    Read More
Marina Lee

Marina Lee is The SSL Store's™ Customer Experience Department Manager. She's a problem solver, someone who makes your problems her problems, and then solves them for both of you. When she can take an issue that's keeping a customer up at night and fix it for them—that's the most satisfying part of her job. That's why we call her "The Fixer." She can take even the most complicated subjects and boil them down to analogies that anyone can understand. She can resolve even the most complex issues. Basically she's an SSL Superwoman. She even has an alter-ego that works as an amateur mycologist and has been published in local newspapers—Clark Kent eat your heart out. For real though, in her personal life, Marina has a plethora of hobbies from video games to comics to knitting. And she really does have an obsession with fungus. So much so that she has a fungus tattoo. Did you know that the largest living organism in the world is a giant fungus that lives in Oregon and is 2,384 meters big? Or that there are billions of fungal spores in every cubic meter of air all over the world? Marina does. This girl's got fungus on her mind—when she's not solving the world's SSL problems, that is.

Brianna Bulack

Brianna Bulack is the assistant manager of our Customer Experience Department. She oversees most of its day-to-day activities, trains our experts and just generally helps us keep things light with her clever quips and positive outlook. What we love about Brianna the most is that she’s not afraid to get down in the trenches with her team, whether that means manning the phones for a bit or holding down live chat. In her free time, Brianna enjoys long walks by the beautiful St. Pete waterfront, learning and absorbing everything she can about customer experience, lounging in the various cafes downtown St. Pete has to offer, and tries to make her Grandma Hsia proud ☺.

Gaurav Maniar

Gaurav Maniar is a rare breed – a techie with real heart. Manuals and technology blogs that would have the average Joe snoring in nanoseconds are like oxygen to Gaurav. As a Microsoft Certified Systems Engineer, a Microsoft Certified IT Professional and an ITILv3 Practitioner Gaurav knows his way around technology and how to keep it in humming on all cylinders. But he's just as passionate about helping clients make sure they have the right SSL Certificate and is always willing to lend a hand so installation goes smoothly. Contrary to popular belief, the web isn't just smoke and mirrors.

Gaurav just makes it look that way by ensuring that all the behind-the-scenes servers and infrastructure perform like clockwork. On weekends Gaurav manages to tear himself away from those riveting manuals to play with his daughter or read an interesting book.

Marina Lee

Jacqueline Sherrill is a Customer Experience Specialist at The SSL Store™. She's a bit of a techie which makes her a perfect fit for our Customer Experience Department. Jacqueline makes the process of fixing any customers' difficulties as smooth and streamlined as possible. And she loves learning from the people she helps and using those insights to improve her ability to help them more efficiently. That sentence would be scary if Jackie were an AI, but she's not, so it's what makes her a great at her job. She can help you get the product you need and tailor fit it to you, she enjoys finding out what is best price-wise—but also gets the job done. Basically if you get her on the phone, you're going to hang up happy. In her personal life Jacqueline loves to keep up with tech improvements and how quickly those industries are changing and developing. She tries to stay updated on cell phones, tablets, computers—everything really. She's also a HUGE gamer. Jacqueline loves her video games, so much that she admits they'd be impossible to give up. Whether it's the latest first person shooter or a classic RPG, you can bet Jacqueline's played it. She also enjoys skating, surfing, painting, singing, playing the piano and guitar—she's very well-rounded. We guess you could call her a JACK-of-all-trades.